Last Updated: 5th February 2025
At VAULT, we are committed to protecting your privacy. This policy outlines how we collect, use, store, and protect your personal data in compliance with applicable data protection laws.
1. Information We Collect
We collect and process personal data when you interact with us, including:
Newsletter Sign-ups: When you subscribe to our newsletter, we collect your name and email address to send you updates, promotions, and event information.
Contact Form Submissions: When you contact us via our website, we collect your name, email address, phone number (if provided), and any message you submit.
Booking & Enquiries: If you enquire about VIP booths, private hire, or other services, we may collect additional details relevant to your booking.
Website Usage Data: We may collect technical data, such as your IP address, browser type, and browsing behaviour on our website, using cookies or similar tracking technologies.
2. How We Use Your Information
We use your personal data for the following purposes:
Communication: To respond to enquiries, process bookings, and provide customer service.
Marketing & Promotions: To send newsletters, promotions, event updates, and special offers (only if you have opted in).
Improving Our Services: To analyse website traffic, track user engagement, and enhance user experience.
Legal Compliance: To meet our legal obligations, including fraud prevention and responding to law enforcement requests.
We do not sell, rent, or trade your personal data to third parties.
3. Legal Basis for Processing
We process your data based on:
Your Consent: When you sign up for our newsletter or voluntarily provide your details.
Legitimate Interest: When responding to enquiries, improving our services, and ensuring security.
Legal Obligations: When required by law or regulatory authorities.
You can withdraw your consent at any time by contacting us or using the unsubscribe link in our emails.
4. How We Store & Protect Your Data
We implement security measures to protect your personal data from unauthorised access, loss, or misuse. Your data is stored securely and only accessed by authorised personnel.
We retain your information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.
5. Your Rights
Under data protection laws, you have the right to:
Access, correct, or update your personal data.
Request deletion of your data (except where required for legal reasons).
Object to or restrict the processing of your data.
Withdraw consent for marketing communications at any time.
Request a copy of your personal data in a portable format.
To exercise your rights, please contact us at vault@rubi.agency.
6. Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to improve user experience, analyse site traffic, and enhance our services.
What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help us recognise your preferences and improve website functionality.
How We Use Cookies
We use cookies for the following purposes:
Essential Cookies: Necessary for website functionality and security.
Analytics Cookies: To track visitor behaviour and improve our website.
Marketing Cookies: To personalise content and promotions (only if consent is given).
7. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy policies or practices of these sites, so we encourage you to review their policies before sharing personal data.
8. Updates to This Policy
We may update this privacy policy from time to time to reflect legal requirements or business changes. Any updates will be posted on this page with the revised date.
9. Contact Us
If you have any questions about this privacy policy or how we handle your data, please contact us:
VAULT
91 Hutton Rd, Shenfield, Brentwood CM15 8YX
Phone: 01277 295499
Email: vault@rubi.agency
Website: vaultshenfield.com
